“A brand is defined by the customer’s experience. The experience is delivered by the employees- Shep Hyken” So, for employees to deliver a great customer experience, need to be guided in a special……
Operational Excellence is not only about Functional Domain!!
By, C S Anand Board Member and Vice Chairman - INCHES Healthcare Pvt. Ltd
Individually and Collectively, we need to work towards making “Excellence” as a Way of our life, in our organisation. And for this to happen, the most important requirement is that we sustain……
Insurers operate in an increasingly data-rich and algorithm-oriented world, where growing computational power allows machines to collect, transform and analyse data with even more efficiency. …
By, Mr. Dwaipayan Dutta Vice President – Underwriting – INCHES Healthcare Pvt. Ltd
Automating the underwriting process holds great potential, but to realise that potential you need the right product or products. There are plenty of software suppliers and plenty of decision……
By, Dr. C H Asrani DNB (Family Medicine), MBBS Founder & Chairman – INCHES Healthcare Pvt. Ltd
Recently according to a news reported in the ‘The Economic Times’ “Health insurance online sale spurts up to 30%, offline sales fall due to coronavirus impact”, which is a proof of both online……
By, Mr. C S Anand Co-Founder and Executive Director – INCHES Healthcare Pvt. Ltd
Carbon Neutral in Insurance is a subject where volumes can be written since it is a Programme that is yet to emerge in the Industry. Insurance, as an industry is conservative with plenty……
There are multiple levels of adjudication before an insurer decides to repudiate a case. Despite such diligence there is always a worry whether this would jeopardize their reputation and should it……
Medical management claims, in reimbursement stage, are more prone for abuse as it is felt that all dengue patients need admission & antibiotics need to be administered. The catch question that comes …
Misrepresentation in case of personal accident cases is very common. There have been instances where death due to natural causes are projected as unnatural deaths. There is a very fine line which……
Pre Covid 19 pandemic the insurers were getting adept at managing abuse/ fraudulent claims in cases like acute febrile illness, gastroenteritis, dengue, and malaria. Using high ended antibiotics……
“Utmost Good Faith “is one of the basic principles which makes Insurance different from other legal contracts. It requires life to be assured to disclose all material facts related to income……
We get to see a lot of “High Value” & “High Networth” cases these days. The definition of High Value could be anything beyond sum assured of Rs 5 Crores and High Networth could be an applicant who……
The reason why underwriting is exciting in its own way is because of the uniqueness of each proposal that an underwriter evaluates. They often say that learning for an underwriter never stops until……
The first-generation underwriters will always say that underwriting is not only assessment of medical, financial, occupation or avocation risk, it is assessing the risk as a whole. It’s not probing……
